Responsible Gaming
Gambling Should Be Entertainment
At Citrus Hair, we're committed to promoting responsible gambling. Betting and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase your losses.
Age Verification
All users must be 18 years of age or older to use betting sites in the UK. If you are under 18, you are legally prohibited from participating in gambling activities. We take age verification seriously and all licensed operators are required to verify your identity and age before allowing you to gamble.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more money to try to recover what you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding gambling activity or lying about the amount spent
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to cut down or stop gambling
- Feeling anxious or irritable when trying to reduce gambling
- Neglecting relationships, work, or education due to gambling
- Borrowing money or going into debt to fund gambling
- Gambling as a way to escape problems or negative emotions
- Spending more time gambling than initially intended
Self-Help Tools & Features
Most licensed betting operators provide tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Cap the amount of money you're willing to lose during a set period
- Reality Checks: Receive notifications at regular intervals reminding you how long you've been gambling and how much you've spent
- Time-Out/Cool-Off Period: Temporarily suspend your account for a period you choose (typically 6 months or less)
- Self-Exclusion: Permanently close your account and exclude yourself from a betting site for an extended period
- Account Closure: Permanently close your account if you wish to stop gambling entirely
All reputable UK-licensed operators are required to offer these tools as part of their licence conditions.
Support & Help Organizations
United Kingdom
- GamCare – Free, confidential support for problem gambling in England, Scotland, and Wales. Phone: 0808 8020 133 (free helpline)
- GamStop – The UK's national self-exclusion scheme. Allows you to self-exclude from all licensed UK gambling operators simultaneously
- National Gambling Support Service – Run by GamCare and available 24/7: 0808 8020 133
International Support
- Gambling Help Online (Australia) – Counselling and support services for Australian residents
- Responsible Gambling Council (Canada) – Resources and support for Canadian gamblers
- National Council on Problem Gambling (USA) – Helpline: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany) – German federal centre for health education with gambling support resources
If You Need Help
Problem gambling can affect anyone. If you or someone you know is struggling with gambling, please reach out for help today. Support is available, confidential, and free:
- Contact GamCare on 0808 8020 133 (available 8am-midnight, 7 days a week)
- Visit www.gamcare.org.uk for online chat and email support
- Use GamStop to self-exclude from all UK licensed operators
- Speak to a trusted friend, family member, or medical professional
You are not alone. Help is available.